ricevermicelli: (Default)
[personal profile] ricevermicelli
(Posted entirely for my own satisfaction.)

1. Because the annoying part showed up in autopreview. Do not put guilt trips or nagging in the first paragraph. This may mean that you have to pad out an otherwise one-paragraph email to be longer than strictly necessary, but that's life. Note that if you have been working at this person for so long that your name is the annoying part, there's nothing you can do, except hope that they have an assistant who isn't also pissed off.

2. Because something you said in autopreview made them think they were done. Avoid "Just FYI", "You're Welcome!" and "Thank you!" unless you really are finished. It's probably best not to get in the habit of fastidiously closing all your loops (don't send that "You're Welcome!" email), because then your correspondents will get in the habit of assuming that if they think they're done, they can ignore your next message.

3. Because you sent it to a billion people and they think it's a virus.

4. Because you didn't use paragraph breaks. Their eyes glazed over and they have no idea what you wrote. Note that when you cut and paste into an email, the paragraph breaks don't always make it through.

5. Because the body of the email was obviously quoted from another message, or forwarded on to them. Most people don't read the blue and purple stuff.

6. Because you used some kind of twee stationary graphic (which is redundant - they're all twee). They popped a contact rolling their eyes at it, and then forgot all about your email.

7. Because you wrote it haphazardly. People tend to assume that a single paragraph covers a single subject. If you started out talking about dinner, they didn't notice that two sentences later you asked them to write up the day's news.

8. Because a request for a response followed one of those phrases that mean "you're done." Seriously, don't put those words in until the end of the email.

9. Because they received it just before the end of the business day, in time to open it but not respond, and then forgot about it in the morning (when it was underneath the overnight haul of spam). 4:59 is the timestamp of death.

Date: 2012-04-06 04:08 am (UTC)
beth_leonard: (Default)
From: [personal profile] beth_leonard
Most of the time I'm decent about e-mail, but then some times I read my e-mail quickly when I'm on the way out the door to a playdate or somesuch just to make sure there hasn't been a change of plans that would affect where I'm driving. If I happen to read something mildly important which needs a response at that time, I'm doomed, because the next time I come back to my e-mail and it's already marked as read, I don't notice it among the 7,726 (I kids you not, I just checked) other messages marked read that I haven't had time to file or deal with yet.

When I'm taking longer to deal with my e-mail, I deal with and/or file the new ones. I just got behind and never caught up.

--Beth

Date: 2012-04-06 12:42 pm (UTC)
From: [identity profile] ricevermicelli.livejournal.com
That's pretty much why my job was invented - because *everyone* is behind on their email.

I've spent a lot of time this week editing emails that the company wants to send to various people, so this stuff has been much on my mind.

Date: 2012-04-06 04:24 pm (UTC)
From: [identity profile] nemene.livejournal.com
All of these are so true. 9 is the one that has caught me the most, but now I have discovered the flag for follow-up and it has given me control again :)

Date: 2012-04-07 01:41 am (UTC)
blk: (computer)
From: [personal profile] blk
3.1. Because you sent it to a billion people and any email send to a billion people can't actually be personally important.

Date: 2012-04-09 07:38 pm (UTC)
From: [identity profile] dancingwolfgrrl.livejournal.com
My personal favorite -- ie, one I totally do myself but hate it when other people do: Because your email contained more than one question and/or required them to check somewhere else and therefore it fell off the to-do plate.

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