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ricevermicelliI hate Virgin Atlantic's website.
I like Virgin Atlantic, and since I'm going to the UK next month (instead of going to New York), I'd like to fly their airline. So the website has to pack in a lot of aggravation to make me change my mind, and they've just about managed.
You enter your planned travel dates, and they quote you a price without taxes, fees, or surcharges. Only it doesn't say "price does not include taxes, etc.", it just says that the price is USD 250 per adult. That looks good, you click "book now!", and the site informs you that your ticket will be merely $300 more than that. At this point, the site will offer you the chance to upgrade to "premium economy", which sounds nice, and costs only about fifty cents, according to the page you're looking at. You go ahead and click "Upgrade!" and your ticket price takes another $300 jump.
I keep thinking, hey, British Air isn't *that* bad... and I know that, in fact, it is. Bah. Humbug.
I like Virgin Atlantic, and since I'm going to the UK next month (instead of going to New York), I'd like to fly their airline. So the website has to pack in a lot of aggravation to make me change my mind, and they've just about managed.
You enter your planned travel dates, and they quote you a price without taxes, fees, or surcharges. Only it doesn't say "price does not include taxes, etc.", it just says that the price is USD 250 per adult. That looks good, you click "book now!", and the site informs you that your ticket will be merely $300 more than that. At this point, the site will offer you the chance to upgrade to "premium economy", which sounds nice, and costs only about fifty cents, according to the page you're looking at. You go ahead and click "Upgrade!" and your ticket price takes another $300 jump.
I keep thinking, hey, British Air isn't *that* bad... and I know that, in fact, it is. Bah. Humbug.
no subject
Date: 2006-10-26 03:21 am (UTC)I've gotten used to domestic cheap-airline sites that quote without taxes, security fees, etc. -- but those usually add only ~15%. I wonder just what kind of taxes are getting added on?
Virgin was OK 9 years ago (the little screens in each seatback were new then), but it sounds like their service has decayed even worse than most airlines'.
/CHip